Privacy Policy

Fenaya (“Fenaya”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or purchase our products.

 

This policy is prepared in accordance with applicable UAE laws, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), and applicable data protection regulations across the GCC.

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Information We Collect

We may collect and process the following categories of personal data:

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a. Personal Identification Information

• Full name

• Email address

• Phone number

• Billing and shipping addresses

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b. Transaction & Payment Information

• Order details and purchase history

• Payment method used (note: we do not store full card details)

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c. Technical & Usage Information

• IP address

• Browser type and device information

• Pages visited, time spent on site

• Cookies and similar tracking technologies

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d. Communication Information

• Messages sent via contact forms, email, or customer support

• Feedback, reviews, or inquiries

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How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill orders

• To manage payments, deliveries, returns, and refunds

• To provide customer support and respond to inquiries

• To improve our website, products, and services

• To send transactional communications (order confirmations, delivery updates)

• To send marketing communications where consent has been provided

• To comply with legal, tax, and regulatory obligations

 

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a contract (e.g., fulfilling your order)

• Your consent (e.g., marketing communications, cookies)

• Compliance with legal obligations

• Legitimate business interests, provided such interests do not override your rights

 

Sharing of Personal Data

We may share your personal data with trusted third parties, strictly as necessary, including:

• Payment service providers

• Shipping and logistics partners

• IT, hosting, and website service providers (including Wix)

• Marketing and analytics service providers

 

All third parties are contractually obligated to protect your data and use it only for specified purposes.

 

We do not sell or rent your personal data to third parties.

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Cross-Border Data Transfers

As we sell to customers across the GCC, your personal data may be transferred to and processed in countries outside the UAE. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

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Data Retention

 

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, accounting, and regulatory requirements

 

When data is no longer required, it is securely deleted or anonymized.

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Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure servers and encrypted connections

• Restricted access to personal data

• Use of reputable third-party service providers

 

While we take reasonable steps to safeguard your information, no method of transmission over the internet is 100% secure.

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Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable essential site functionality

• Analyze website performance and usage

• Improve user experience

 

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

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Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your personal data

• Withdraw consent for marketing communications

• Object to certain processing activities

 

Requests can be submitted using the contact details below.

 

Marketing Communications

You may receive marketing communications from us if you have opted in.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

 

Children’s Privacy

Our website and products are not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors.

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Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of such websites.

 

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.