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Terms & Conditions

A legal disclaimer

Welcome to Fenaya. These Terms & Conditions (“Terms”) govern your access to and use of the Fenaya website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

 

If you do not agree with these Terms, please do not use our website.

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About Us

Fenaya (“Fenaya”, “we”, “our”, or “us”) is a UAE-based business offering premium and luxury physical products to customers in the UAE and other GCC countries.

 

Business details:

 

  • Legal Name: Fenaya General Trading LLC SOC

  • Country of Operation: United Arab Emirates

  • Contact Email: Admin@Fenaya.com

  • Registered Address: 

Office M07-065, SAMA Residence – M-07, Al Nahda First

Dubai, United Arab Emirates

 

Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or accessing the site under parental supervision

  • You have the legal capacity to enter into binding contracts

  • The information you provide is accurate and complete

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Products & Availability

  • All products displayed are subject to availability.

  • We reserve the right to limit quantities or discontinue products without notice.

  • Product images are for illustrative purposes; slight variations may occur due to photography or screen display.

  • Luxury items may include handcrafted or limited-edition elements that naturally vary in appearance.

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Pricing & VAT

  • All prices are displayed in UAE Dirhams (AED) unless stated otherwise.

  • Prices include applicable VAT unless explicitly indicated.

  • We reserve the right to modify prices at any time without prior notice.

  • The price charged will be the price displayed at the time of order confirmation.

 

Orders & Acceptance

  • Placing an order constitutes an offer to purchase.

  • Orders are subject to acceptance by Fenaya.

  • We may refuse or cancel an order due to:

    • Product unavailability

    • Pricing or listing errors

    • Suspected fraud or misuse

    • Incomplete or incorrect customer information

 

Order confirmation does not constitute acceptance until the order is processed and dispatched.

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Payment

We accept approved payment methods as displayed on our website, which may include:

  • Credit / Debit Cards

  • Digital wallets

  • Cash on Delivery (where available)

 

Fenaya does not store full payment card details. All payments are processed through secure third-party payment providers.

 

Shipping & Delivery

  • We deliver within the UAE and selected GCC countries.

  • Delivery timelines are estimates and may vary due to courier operations, customs clearance, or force majeure events.

  • Fenaya is not responsible for delays outside its reasonable control.

  • Risk of loss passes to the customer upon successful delivery.

 

Full details are available in our Shipping & Delivery Policy.

 

Returns, Refunds & Cancellations

Returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms.

  • Luxury items may be subject to stricter return conditions

  • Certain items may be non-returnable for hygiene, customization, or exclusivity reasons

  • Refunds are processed using the original payment method unless otherwise stated

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Intellectual Property

All content on this website, including:

  • Logos

  • Trademarks

  • Product descriptions

  • Images and designs

 

are the exclusive property of Fenaya or its licensors and are protected by applicable intellectual property laws.

 

Unauthorized use, reproduction, or distribution is strictly prohibited.

 

User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with website security or functionality

  • Misuse product images, content, or branding

  • Provide false or misleading information

 

We reserve the right to restrict or terminate access for violations.

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Limitation of Liability

To the fullest extent permitted by UAE law:

  • Fenaya shall not be liable for indirect, incidental, or consequential damages

  • Our liability is limited to the value of the purchased product

  • We do not guarantee uninterrupted or error-free website access

 

Nothing in these Terms excludes liability that cannot be limited under applicable law.

 

Indemnification

You agree to indemnify and hold Fenaya harmless from any claims, damages, or expenses arising from:

  • Your misuse of the website

  • Breach of these Terms

  • Violation of applicable laws or third-party rights

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Force Majeure

Fenaya shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Supply chain disruptions

  • Courier or customs delays

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Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.

 

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

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Changes to These Terms

Fenaya reserves the right to modify these Terms at any time.

Changes will be effective upon posting on the website.

 

Continued use of the website constitutes acceptance of updated Terms.

Fenaya is a UAE-based business operating in accordance with applicable UAE and GCC regulations.

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